SEATTLE, June 22, 2017 — Today Usermind, a Silver level member of Oracle PartnerNetwork (OPN), announced that is has launched its Customer Engagement Hub on the Oracle Cloud Marketplace, as a partner of the Oracle Marketing AppCloud. The Usermind Customer Engagement Hub provides marketers with a platform for building real-time, omnichannel, cross-system customer journeys with Oracle Marketing Cloud through Oracle Eloqua and Oracle Responsys. The Oracle Marketing AppCloud is one of the industry’s most comprehensive marketing technology ecosystems, offering Oracle customers a broad set of marketing apps and data services to extend and optimize their technology investments.
Oracle Marketing Cloud provides chief marketing officers (CMOs) and their teams with data-driven solutions to simplify marketing resources and deliver more personalized, customer-centric experiences across every channel to attract and retain ideal customers. These modern marketing solutions connect cross-channel, content, and social marketing with data management and activation, for enterprise B2B and B2C marketers on a single system of record.
The Usermind Customer Engagement Hub connects data across all business applications and systems, and enables Oracle Marketing Cloud customers to unify customer data and orchestrate customer journeys between Oracle Marketing Cloud and other systems. Companies can now orchestrate actions in other systems through the Usermind platform, based on valuable data from the Oracle Marketing Cloud. They can also bring contextual data from other systems like custom applications, CRM, help desk, call center, and billing systems to orchestrate actions within Oracle Eloqua and Oracle Responsys.
“More than ever, companies rely on automation to maintain millions of customer relationships,” said Michel Feaster, CEO and Co-Founder of Usermind. “We’re excited to build on our relationship with Oracle Marketing Cloud to help businesses proactively listen for signals and context cues from their customers, and deliver world-class customer experience.”
Usermind’s expanded relationship builds on Usermind’s existing integrations with Oracle Eloqua and Oracle Responsys. Oracle Marketing Cloud customers can visit the Usermind listing in the Oracle Cloud Marketplace to install the application and begin implementing Usermind in Oracle Marketing Cloud.
In addition to Oracle Marketing Cloud, Usermind integrates with standard databases, custom applications, webhooks, raw data sets, and dozens of SaaS applications. To learn more about how Usermind’s integrations work, visit: https://usermind.com/integrations
Usermind’s Customer Engagement Hub helps companies deliver highly personalized, data-driven customer experiences. With code-free integration, a unified record of customer data, and cross-system data mapping, companies can orchestrate customer journeys — omnichannel customer experiences based on a customer’s current context and full interaction history. With Usermind’s customer journey analytics, companies can get insight and immediately implement new processes to drive engagement, retention, and revenue. To learn more, visit https://usermind.com and connect with us on Twitter, LinkedIn and Facebook.
About Oracle Marketing AppCloud
Oracle Marketing AppCloud expands the industry’s most comprehensive marketing technology ecosystem. With apps from the Oracle Marketing AppCloud, customers can easily find and integrate leading digital marketing capabilities and data to build a customer-centric digital dialogue and deliver a more personal and targeted cross-channel marketing experience. Visit the Oracle Cloud Marketplace to find all our partner solutions. https://cloud.oracle.com/marketplace/product/marketing
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) is Oracle’s partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle’s products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program – an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud. To find out more visit: http://www.oracle.com/partners.
Oracle and Java are registered trademarks of Oracle and/or its affiliates.
Shelby Lichliter, Revere PR for Usermind
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/usermind-an-oracle-marketing-appcloud-partner-launches-customer-engagement-hub-on-oracle-cloud-marketplace-300477996.html