SAN JOSE, Calif. and SÃO PAULO, Brazil, June 22, 2017 — ServiceAide, Inc., announces immediate availability of their new Service Desk product, giving organizations affordable choices of a robust Service Desk or comprehensive Service Management suite with verified ITIL processes. Cloud Service Management™ now becomes a product line that includes the Service Desk and Service Management editions. Both SaaS products are accessed by end-users, support analysts and administrators using a browser and dedicated mobile app.
“Since 2004 organizations have used our IT Service Management (ITSM) suite to deliver excellent service without having to expand their IT team and budget,” said Wai Wong, ServiceAide’s CEO. “We are pleased to offer a choice of two Service Management solutions to meet specific needs and budgets. Organizations no longer need to compromise and get by with inadequate homegrown or commercial help desk solutions, or overpay for highly customizable software that has high ongoing maintenance burdens and costs.”