Sunnyvale, California, June 27, 2017 – Omniquo is proud to announce that they’ll be joining Talkdesk’s AppConnect, the first enterprise app store. Talkdesk, the world’s leading cloud-based contact center software announced AppConnect earlier this year at Opentalk, their annual thought leadership event in San Francisco, and has since grown the platform to offer a wider range of contact center apps.
AppConnect features solutions that offer voice analytics, business intelligence, workforce management, quality assurance and more. Starting soon, Talkdesk admins can integrate Omniquo’s conversational artificial intelligence capabilities into their contact center stack with just a single click. Like all AppConnect tools, Omniquo’s flagship conversation agent — “Gofer” will be available as a free trial with a pay-as-you-go system in place after the trial.
Omniquo will provide its deep domain conversational Artificial Intelligence (AI) product to offer intelligent agents to Talkdesk’s customers. These intelligent agents will engage in real-time natural conversation with customers or prospects by chat or SMS to carry on a bidirectional parlay. Real-time interaction maximizes customer engagement and reduces website drop rates. By automating the process of transitioning ‘intent & context’ from chat to voice channel, the contact center improves its operational productivity while providing a superior user experience.
“Omniquo is thrilled to be part of the Talkdesk ecosystem. Our intelligent agent product and the AI-based conversation platform is a perfect fit for the next generation customer interaction disrupters like Talkdesk. We are confident this synergy will drive higher engagement rates and operational efficiency to Talk Desk users,” said Sunny Gosain, Chairman and CEO of Omniquo.
“When we built AppConnect, partners like Omniquo are exactly who we had in mind for the platform. Their technology is world-class and they share our team’s vision of a contact center that can adapt in real-time to customer needs,” said Robert Sur, Head of Platform at Talkdesk.
Omniquo provides an artificial intelligence software suite that powers the functions of Sales, Marketing, Service and transactional workflow. Omniquo’s differentiated IP in deep domain conversational AI understands meaning from content such as emails, chat, SMS, documents, web, social media and powers the company’s Intelligent Agent and dark data insights product lines. Omniquo’s customers range from Fortune 500 to startups that use the company’s ‘intelligent agents’ to drive intent-based automation.
Talkdesk is next-generation cloud-based contact center software that helps you deliver delightful customer service. The intuitive browser-based interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower agents to have personalized, effective conversations with customers.
In April of 2017, Talkdesk launched AppConnect, the first enterprise app store, expanding their contact center functionality to include integrations with new partners. These one-click integrations all offer free trial versions for interested customers and can be managed on a pay-as-you-go plan after the trial. For more information, visit talkdesk.com/appconnect.
Omniquo Contact: Anand Nukala
Title: VP of Business Development & Product Marketing
Source: Omniquo, Talkdesk