Old No 77 Hotel & Chandlery Notifies Guests of Payment Card Incident


NEW ORLEANS, June 12, 2017 — Old No 77 Hotel & Chandlery (“Old 77 Hotel”) announced today that it has taken action to investigate and address an incident affecting payment card data at the hotel’s front desk. 

On May 3, 2017, Old 77 Hotel was notified by law enforcement of a potential data security issue involving one of its front-desk terminals.  Old 77 Hotel immediately commenced an investigation and engaged a computer forensics firm to assist.  The investigation identified signs that an unauthorized program was installed on one of the payment terminals at Old 77 Hotel’s front-desk designed to copy data as it was input into the terminal.  The data copied by the program included payment card data – including cardholder name, payment card account number, card expiration date, and internal verification code – of certain guests who used a payment card at this one terminal during the period from July 12, 2016 to August 4, 2016.  Cards used on Old 77 Hotel’s website were not affected.

Old 77 Hotel values the relationship it has with its guests and understands the importance of protecting payment card information.  Old 77 Hotel has resolved the issue, and it continues to work with the computer forensics firm to further strengthen the security of its systems to help prevent this from happening again.  In addition, Old 77 Hotel continues to support law enforcement’s investigation.  For those guests that can be identified as having used their payment card at the affected terminal during the at-risk window and for whom Old 77 Hotel has a mailing address or email address, Old 77 Hotel will be mailing a letter or sending an email to them.  Old 77 Hotel also has established a dedicated call center to answer any questions affected guests may have. 

For additional information about this incident, please visit the Old 77 Hotel website at www.old77hotel.com/data-security-notice.

 

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SOURCE Old No 77 Hotel & Chandlery