For the Contact Center Check Up, users will complete a brief questionnaire to assess whether they have the correct number of agents supporting their program and some great contact center recommendations.
About NexGen Agency
NexGen Agency is a full-service customer experience management organization focusing on cross platform support and social and customer experiences. For over 20 years the NexGen Agency team has helped the world’s most successful companies design, build, and manage VIP interactions. NexGen Agency offers a full range of multichannel contact center solutions including technical support, customer care, sales, lead generation, and consulting. Social and multimedia customer management solutions are offered including: social strategies and transformation, social media monitoring and insight, social media marketing and sales, social customer care in over 250 languages worldwide.
For more information, call 954-708-2896 or visit www.nexgenagency.com
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SOURCE NexGen Agency