MetricNet Delivers Presentation on C-Level Success at FUSION 16

​Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 309, ’C-Level Success and the Secret Weapon of Service and Support’, at the Annual FUSION Conference in Las Vegas, NV.  FUSION 16, the most comprehensive four-day event covering all aspects of the IT service management industry, is happening November 1-4 at the MGM Grand in Las Vegas.

In this presentation, Mr. Rumburg, who has been retained as an IT service and support expert by some of the world’s largest corporations, used benchmarking data and case studies to demonstrate the crucial role that service and support can play in the management and career success of IT executives.

When customers are happy with IT support, they are happy with all of IT. And when they are happy with all of IT, that reflects well on the entire executive team.

Jeffrey Rumburg,
Managing Partner

“A growing body of empirical evidence demonstrates a simple truth: the quality and effectiveness of service and support has a direct and measurable impact on the career success of those in IT leadership,” said Rumburg. “When customers are happy with IT support, they are happy with all of IT. And when they are happy with all of IT, that reflects well on the entire executive team.”

Those interested in this presentation can find a copy of the slide deck on MetricNet’s website. Mr. Rumburg is also scheduled to present Session 704, ‘The CSI Imperative – How Successful Support Organizations Institutionalize Continual Service Improvement’, on Friday, November 4, 2016.

Mr. Rumburg is the 2014 winner of the prestigious Ron Muns Lifetime Achievement Award for service and support and has been retained as a service desk and desktop support expert by some of the world’s largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit http://www.metricnet.com, or e-mail Jeff Rumburg at jeffr@metricnet.com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 3,700 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

About itSMF USA

The itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US. A not-for-profit organization, itSMF is a prominent player in the on-going development of IT Service management professionals and the promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States. This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for you and your organization to connect, learn and grow. Come be part of the IT service management profession.

Visit the itSMF USA website

About HDI

Founded in 1989, HDI is the first membership association and certification body created for the technical service and support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better connect with customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com.

About FUSION

Jointly hosted by industry leaders HDI and itSMF USA, the annual FUSION Conference & Expo unites IT service management’s best speakers, solution providers, and networking opportunities for an unparalleled educational experience. Each year, industry professionals, experts, and vendors attend to discover the best and newest technologies, ideas, systems, and methodologies. Looking for ways to improve their IT services, attendees gain valuable business contacts and tangible tools to immediately effect change within their organizations. Learn more at www.servicemanagementfusion.com.

Source: MetricNet, LLC