i-Comm Connect Launches North American Partner Program for Communication Service Providers and Telecom Consultants

i-Comm Connect, a leading WebRTC Developer and Software as a Service Provider, today announced the launch of their North American Partner Program at this year’s Channel Partners Conference and Expo.

The program is built around the Company’s flagship product, TACTAL, a patent protected, WebRTC | VoIP calling solution that enables secure, instant communications within any website session. Key product features include web-based toll-free calling, app integration, visual IVR menu, call wait queue, powerful analytics and integrations with CRM/Contact Center solutions to elevate and manage the customer experience.

According to Chandler Mahaney, Head of Sales, “almost all aspects of business are now done through digital touch points. Although self-service technology is on the rise, there is a clear demand for communication enabled, customer focused websites and mobile apps. The ability to connect a call to the right representative and leverage more contextual data in real-time, equates to faster service, more satisfaction, and enhances the overall customer experience.”

The Company’s channel program is targeted at partners seeking a viable real-time communications solution to deliver a differentiated and secure cloud-based voice service to fortify their margins and customer base. Businesses can embed a toll-free call button in websites and mobile apps, making it possible for customers to call in for free, from anywhere in the world with internet access. Unlike traditional toll-free services, TACTAL is a feature rich, cost-saving service, and turn-up is fast, since there is no number porting or switching of carriers.

i-Comm Connect’s Partner Program consists of two models – an Agent Program and a White Label Program. The Agent Program allows independent consultants to expand their market position by offering an innovative web-based calling solution at the forefront of the customer service industry. This model is a great fit for agents who want to own and manage the sales process, have knowledge of their client’s business and want to provide a greater value to the customer. For solution sales consultants, the pay-off is one of highest residual commissions in the industry.

The White Label Program allows Communication Service Providers to grow their business, brand, and profits by introducing new revenue generating, patent protected WebRTC | VoIP services. Service Providers own the customer relationship, set their own margins, handle support and billing, and have the option to terminate SIP-to-SIP or SIP-to-PSTN calls on their network. The company provides all partners with the technical tools, training, and go-to-market resources necessary to give them a jump start into the rapidly growing WebRTC market.

“The program will be a game changer,” says Kent Terpe, Director Int’l Business & Partnerships. “1-800 numbers revolutionized the way consumers connected decades ago, and today, TACTAL is reinventing the way people engage online. As the channel looks to differentiate their product and increase ARPU, TACTAL is the solution that empowers any business to fully leverage their Internet presence by adding real-time, cost-saving communication services.”

 

About

i-Comm Connect was founded in 2009 in Portland, ME with a mission to transform the customer service industry. As a market leader, our focus is on developing cutting-edge technology (Patents: USA, Japan, & Canada) and driving the shift to innovative online customer engagement solutions.

Contacts

Meredith Schmidt-Fellner
Director of Marketing
​mschmidt-fellner@icommconnect.cm

Kent Terpe
Director Int’l Business & Partnerships
​kterpe@icommconnect.com

Source: i-Comm Connect