Hexagon Safety & Infrastructure Launches New Computer-Aided Dispatch Application


HUNTSVILLE, Ala., June 14, 2017 — Hexagon Safety & Infrastructure has launched Intergraph® OnCall Dispatcher for I/CAD, a new thin-client application for its industry-leading Intergraph Computer-Aided Dispatch (I/CAD) system that provides core call-taking and dispatching capabilities via browsers. Unveiled at HxGN LIVE, Hexagon’s international conference, Intergraph OnCall Dispatcher for I/CAD features a highly productive, easy-to-use interface and workflows that are simple to deploy and maintain across multiple sites.

Intergraph OnCall Dispatcher for I/CAD extends dispatching capabilities to remote, supervisory and occasional-use roles to deliver wider incident management support at significantly lower cost than full call-taking and dispatching seats. Its ease of use, scope of capabilities and wider choice of hardware options enable Intergraph OnCall Dispatcher for I/CAD to support use cases outside of the primary call-taking and dispatching conducted at the public safety answering point (PSAP). Applications include mobile dispatch, management roles, and call-taking and dispatching at remote facilities such as police and fire stations.

Intergraph OnCall Dispatcher for I/CAD also enables smaller agencies to leverage the capabilities and benefits of a shared dispatch system without the capital and operational costs of installed clients or virtualization. And in situations where a PSAP becomes inoperative during a disaster, it provides a rapidly deployable contingency dispatching client, increasing resilience and ensuring continuity of operations.

“Intergraph OnCall Dispatcher for I/CAD opens up new possibilities for mobile and occasional users or smaller agencies looking to leverage a shared system,” said Kalyn Sims, chief technology officer, Hexagon Safety & Infrastructure. “We’ve spent a lot of time sitting with dispatchers and studying how they do their jobs. The work they do is critical, and the job is demanding. The information they receive must be clear and concise, and the workflows seamless. Intergraph OnCall Dispatcher for I/CAD focuses on the needs of the user like never before.”

Intergraph OnCall Dispatcher for I/CAD leverages a de-cluttered, dynamic map and adaptive user interface to focus attention on critical information, while providing immediate access to supplementary information and tools on demand. It improves response time and accuracy by streamlining workflows and reducing user interaction.

Upcoming Intergraph OnCall for I/CAD products will include such highly productive interfaces and workflows. They are a gateway to innovation and Hexagon’s next-generation public safety products that will release in the near future.

The global leader in public safety and security, Hexagon Safety & Infrastructure helps protect 1 in 12 people worldwide. Hexagon’s public safety and security solutions improve the quality, accuracy and availability of critical information, increasing performance and productivity, while reducing the total cost of ownership for mission-critical IT investments.

About Hexagon Safety & Infrastructure

Hexagon Safety & Infrastructure provides mission-critical and business-critical solutions to governments and service providers. A global leader, proven innovator and trusted partner, our software and industry expertise help improve the lives of millions of people through safer communities, better public services and more reliable infrastructure. Visit www.hexagonsafetyinfrastructure.com.

Hexagon Safety & Infrastructure is part of Hexagon (Nasdaq Stockholm: HEXA B; hexagon.com), a leading global provider of information technologies that drive productivity and quality across geospatial and industrial enterprise applications.

©2017 Intergraph Corporation d/b/a Hexagon Safety & Infrastructure. Hexagon Safety & Infrastructure is part of Hexagon. All rights reserved. Hexagon Safety & Infrastructure and the Hexagon Safety & Infrastructure logo are trademarks of Hexagon or its subsidiaries in the United States and in other countries.

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SOURCE Hexagon Safety & Infrastructure

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