Trident attracts high-quality, military, veteran, and civilian students looking for a learning model that emphasizes the development of critical thinking and problem solving. Trident is committed to each student’s success and offers a comprehensive set of support services to guide them through every step of the on line learning journey.
Before deploying Glance’s visual engagement solutions, Trident had explored single-function tools like instant messaging and screen sharing, but found the experience insufficient for supporting and guiding their students.
Glance’s visual engagement solutions align most closely with Trident’s mission to humanize the on line environment. When applicants encounter sticking points, or have questions about the process, a couple of mouse clicks puts them in direct contact with a Trident advisor, who is able to view what the applicant sees on their screen. By interacting with a live advisor, students are able to resolve any questions and complete their application.
“We are in the business of providing customers like Trident with interactive customer care,” said Tom Martin, CEO, Glance Networks. “Online learning is vital to students who need access to higher education, but their situations dictate greater flexibility due to military duty or other commitments. Instead of just talking at these prospective students, our technology provides Trident’s advisors with the unique ability to connect with in ways that lead to meaningful outcomes.”
With Glance’s visual engagement solutions, students can then control the cursor themselves or give the advisor control to highlight items on the screen that the student has questions about, allowing for efficient and engaging problem solving. Additionally, as Glance requires no software, plugins, or extensions, advisors can depend on the technology to work in every single engagement.
For more information about Glance’s visual engagement solutions visit: www.glance.net. For more information about Trident, please visit: www.trident.com.
About Glance Networks
Glance transforms the customer experience by enabling visual engagement for today’s enterprise. We are one of the world’s simplest, most reliable and secure solutions that enable companies to see, show and share anything on line, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction, long-term customer loyalty and increased revenue growth. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. To learn more, visit www.glance.net
About Trident University International
Founded in 1998, Trident University International (Trident) is a leading on line post-secondary university serving adult learners. Trident developed the Trident Learning Model, which employs case-based learning in an on line setting to teach real-world relevant critical thinking skills to enhance student’s lives and careers. Trident offers high-quality bachelors, masters, and doctoral degree programs, led by a qualified faculty team, over 80% of whom have doctoral degrees. Visit www.trident.edu, Trident’s Facebook page, or call at 800-579-3197 to learn more about Trident’s wide range of program offerings.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/glance-networks-expedites-trident-university-application-process-300459865.html
SOURCE Glance Networks