June 21, 2016 (Newswire.com) –
Fidelity Communications is launching a new in-browser notification system for cable modem internet customers effective immediately, the company announced.
Called PerfTech, the system allows Fidelity to notify customers if their accounts are past due or suspended for non-payment, using full screen messaging and drop down banners. “It allows us to communicate with them directly while they’re online,” said Paul Winkeler, Broadband Product Manager.
“This new system will provide direct, clear and concise messaging to the customer and also reduce the number of calls coming into our Customer Care representatives.”
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The initial launch will focus on a full screen message to suspended non-pay cable modem internet customers. When a suspended customer’s services are shut down, they will not have access to the Internet, but will see an information screen when they open a browser on an Internet-connected device.
The screen will instruct them how to pay their past due bill in full and avoid further interruption of service, either through online bill pay at www.fidelitycommunications.com/billpay or by phone at 1-800-392-8070.
“This new system will provide direct, clear and concise messaging to the customer and also reduce the number of calls coming into our Customer Care representatives,” Winkeler said. “It will help avoid confusion as to the reason when a customer is unable to connect.”
Source: Fidelity Communications