“Verizon created a unique software-based mobile CX service that easily integrates into consumer mobile apps offered by companies,” said Rich Costello, senior research analyst with IDC. “Visual Interactive Calling is a seamless and secure way for consumers to efficiently get information from a single location on their smartphones.”
Visual Interactive Calling will help companies streamline their own customer service process and better cater to today’s increasingly mobile consumers. The solution also helps maintain security and protects customer information through stringent authentication. It is immediately available to U.S.-based companies, offering a strong value proposition for enterprises and their customers.
“Visual Interactive Calling should be a valuable brand reflection for companies, and a welcome feature for their customers,” said Anthony Recine, chief marketing officer with Verizon Enterprise Solutions. “Verizon continues to invest in solutions that help our clients improve the customer experience for today’s mobile first, digital consumer.”
Visit Visual Interactive Calling to learn more.
About Verizon Communications
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York City, has a diverse workforce of 161,000 and generated nearly $126 billion in 2016 revenues. Verizon operates America’s most reliable wireless network, with 113.9 million retail connections nationwide. The company also provides communications and entertainment services over mobile broadband and the nation’s premier all-fiber network, and delivers integrated business solutions to customers worldwide.
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1 ‘Where Contact Centers Are Missing The Mark With Customer Care’, Aphrodite Brismead, Ovum, 2015.
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